What do I do if I need help after hours or on the weekend?
A registered nurse is available by phone seven days a week, 24 hours a day to discuss any issues you may be experiencing and make a home visit if determined appropriate. We encourage you to “Call me first.” The “Call me first” campaign is designed to help keep you out of the hospital and at home where you can convalesce in a comfortable environment. Call your nurse or therapist whenever you experience a change in condition, have a question or a concern. Reporting changes when they occur allows the VNA staff to speak with your doctor, possibly make changes to your treatment plan and keep you at home.
How long will my homecare services last?
Your treatment plan is based on your individual needs and the length of services will depend upon your medical status and how quickly you achieve your treatment goals
We welcome your comments and suggestions. We want to know if something is unclear to you regarding our services, whether its the care you receive or the care you fail to receive. Your primary care nurse or therapist can answer any questions you may have as well as the clinical supervisors. Call the agency 203-375-5871 at any time during your care to discuss your treatment plan.